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The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The certification can help IT professionals or others working within an organization that has adopted ITIL.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Exam Name: ITIL 4 Foundation Level

Number of Questions: 40 questions

Format: Multiple choice

Passing Rate: 26 out of 40 marks required to pass (65%)

Duration: 60 minutes

Exam Fee: US $383.90

The exam has following domains to evaluate a candidate’s ability –

Firstly, Understand the key concepts of service management

Secondly, Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Thirdly, Understand the four dimensions of service management

Also, Understand the purpose and components of the ITIL service value system

Subsequently, Understand the activities of the service value chain, and how they interconnect

Furthermore, Know the purpose and key terms of 15 ITIL practices

Lastly, Understand 7 ITIL practices